FAQs pagina
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Bestellen
What do the order statuses mean?
During the ordering process, your order goes through various statuses. This status indicates the phase your order is currently in.
Below, we explain what each status means.
Awaiting payment
Your order has been placed, but we have not yet received your payment. As soon as the payment is received, we will start processing your order.
On hold
Your order has not yet been released for production. Your files may have already been submitted, but they still need to be checked and approved. We will contact you if we need anything else from you. As long as your order has the status “Holding”, it is not yet in production. As soon as your files are approved, you will receive an email with an order confirmation.
In progress
The files have been checked and approved.
Your order is currently being produced and can no longer be changed.
Completed
Production is complete.
Your order is ready and on its way to you. As soon as the track and trace information is available, you will receive it via email. You can also find it in your account.
Cancelled
Your order has been cancelled.
Refunded
Your payment has been refunded to your account. It may take a few days for this to become visible.
Why can’t I place a reorder?
Bookadew does not store files and order data systematically. We do this to comply with the GDPR (privacy legislation) and to handle your data with care. Therefore, every order is placed based on newly provided files. This ensures that only current files approved by you are used.
What print runs are possible?
At Bookadew, you can order books in both small and large print runs, from 5 to 500 copies. If you would like a larger print run, please contact us.
https://www.bookadew.nl/contact/
Can I order a book partly in black and white and partly in color?
You can format your file partially in black and partially in color, but you cannot order it as such. An order is always either in black or in color. An interior containing part black and part color must therefore be ordered as a color-printed interior. If you order it as black, the color portion will automatically be converted to black and printed accordingly.
What do you mean by size?
In the ordering process in the price calculator, by “size” we mean the size of the interior pages, not the total finished size of the book. A hardcover is always slightly larger than the interior pages, while a softcover is the same size as the interior pages.
Account
Where can I find the general terms and conditions?
You can find our general terms and conditions here:
https://www.bookadew.nl/algemene-voorwaarden/
What is Bookadew’s privacy policy?
We process personal data exclusively for the purpose for which it was provided and in accordance with the Personal Data Protection Act.
View our full privacy statement here:
https://www.bookadew.nl/privacy/
What is Bookadew Pro?
Bookadew PRO offers the solution for companies that frequently have books produced, such as publishers, printers, designers, intermediaries, and other professionals. With Bookadew PRO, you can benefit from a wide range of advantages and exclusive features.
Benefits
- Exclusive discounts
- Super-fast delivery times
- Professional guidance
Exclusive features
- Neutral packaging and shipping
- Custom solutions
- Payment on account (30 days)
- API integration capability
At Bookadew, we understand that professional clients have specific needs, and we strive to optimize their business experience.
Can I use an API connection?
An API connection is possible in consultation.
Please contact our IT department for this.
https://www.bookadew.nl/contact/
I cannot log in. What can I do?
Have you already tried to reset your password?
You can do this at the bottom of the login screen. The ‘forgot password’ link is located there. You can use this link to reset your password, provided you still know your email address.
https://www.bookadew.nl/mijn-account/
If that still doesn’t work, please contact us.
https://www.bookadew.nl/contact/
Betalen
Which payment methods are available?
With us, you can pay via iDEAL/Wero, credit card, PayPal, and, by appointment, also on account.
When will I receive my invoice?
You will receive the invoice by email within two weeks of dispatch.
My payment failed. What can I do?
Contact us, and we will see if we can resolve it.
https://www.bookadew.nl/contact/
Can I pay on account?
By appointment, it is possible for business clients to pay on account. Please contact us for this.
https://www.bookadew.nl/contact/
Can I change my billing address?
Yes, you do this on your account page under ‘Address’. There you can change both your billing address and your shipping address.
https://www.bookadew.nl/mijn-account/edit-address/
Bestanden & uploaden
Delivery specifications
You can find these at: https://www.bookadew.nl/aanleverspecificaties/
Print-ready files
You can only submit print-ready files as PDF files (version 1.3).
We always need a PDF for the cover, the interior, and optionally the endpapers.
- Cover
1 PDF formatted as a spread (back, spine, and front together on 1 page).
We have created working drawings for the cover. You can find these in our downloads section on this page. Our price calculator automatically calculates the spine thickness. - Interior:
1 loose-leaf PDF.
The first page of the interior is always a right-hand page. - Printed endpapers:
1 PDF with 8 loose-leaf pages.
Pages 1 and 8 are pasted against the cover and must be unprinted / blank.
* Pages 2 and 3 are suitable for a continuous image, just like pages 6 and 7. - Printed endpapers:
Add 8 extra pages to the interior.
4 pages at the front and 4 pages at the back of the interior PDF.
Pages 1 and 8 are pasted against the cover and must be unprinted / blank.
* Pages 2 and 3 are suitable for a continuous image, just like pages 6 and 7. - Cover with foil printing:
1 PDF formatted as a spread (2 pages side by side).
Page 1 of the PDF: full-colour printing of the cover.
Page 2 of the PDF: foil printing in 100% K (black).
Page 3 of the PDF: sample PDF, full-colour printing including foil printing.
We have created working drawings for the cover. You can find these in our download section on this page. Our price calculator automatically calculates the spine thickness.
* For a recto/verso (double-sided) printed softcover, a 4-page PDF must be supplied. Pages 1 and 2 are for the full-colour printing, page 3 for the foil printing in 100% K, and page 4 is the sample.
Take into account signatures of 4 pages.
The number of pages for the interior must always be divisible by 4.
More info about signatures: https://nl.wikipedia.org/wiki/Katern
Ensure a 3 mm slope
Due to the trimming margin, you must submit all PDF files with an extra image border, also known as “bleed”. Ensure that the colors, images, and layout extend to the edges so that no white borders appear after trimming.
No crop marks
We only process PDF files without crop marks! Staan er toch snijtekens in het bestand en staan die te dicht op de paginarand dan bestaat er een kans dat ze na afwerking te zien zijn op de paginarand.
Safety margin of 4 mm
Ensure that items important to the layout (text/logos) are placed inwards at least 4 mm from the edges.
Use of color
You can supply photos for the book in RGB. RGB has a wider color gamut than CMYK, which often results in more color information being retained during the printing process. Books are ultimately printed in CMYK; if you want more control over the print result, supply your files in CMYK.
More info about CMYK: https://nl.wikipedia.org/wiki/CMYK
Please note that color reproduction on screens, even calibrated screens, never exactly matches the final print result. Color variations are therefore always possible. If you would like certainty regarding the final result beforehand, you can order a sample to assess how your book will actually be produced.
We have created special Joboptions for Adobe programs.
These are easy to install on a Mac or Windows PC. You can find the Joboptions in our downloads section on this page.
Resolution
We recommend a resolution of at least 150 DPI.
You will get the best results with footage at 300 DPI.
Lettertypes/Fonts
Ensure that fonts are converted to outlines or embedded when exporting to a PDF file.
Minimal fontsize
Use a font size of at least 6 pt. This ensures that the letters are always clearly legible.
Minimum line width
The minimum line thickness is 0.25 pt for a dark line on a light background.
The minimum line thickness is 0.50 pt for a light line on a dark background.
By adhering to the minimum line thickness, the lines are clearly visible in the final result.
Transparency/overprint
Ensure that no elements are set to ‘overprint’, unless this is intentional.
How transparency appears depends on the ink/toner, the paper, and the printing technique.
If you have any further questions, you can always contact us.
Where can I download files from previous orders?
We do not offer the option to download files from previous orders. We retain submitted files only for a limited time and only for as long as is necessary to process the order. We do retain files that we have created ourselves, for example, if you have chosen to have us design a cover.
How fast can I upload my files?
As soon as you have received the confirmation email, you can upload your files via our upload tool using the link in that email. You will usually receive this email within fifteen minutes of placing your order. Please also check your spam folder in case the email ends up there.
Are crop marks necessary?
We do not need crop marks. If you do use them, place them at least 3 mm outside the page margin. If they are closer, there is always the risk that they will be visible on the page margin. If you do not know how to set this, preferably leave them out.
Is my file being checked?
After uploading your files, the system immediately checks whether the file type (PDF), page count, and dimensions are correct, and whether the file includes bleed, if necessary.
If you have opted for extensive file checking, your file will be manually checked again. During this check, we verify, for example, whether the image quality is high enough, whether images transitioning from one page to another flow smoothly, and whether the left and right pages are in the correct positions.
We do not check for technical design matters, as these are a choice of the designer or layout artist, such as overprinting and the layout of a document.
If we find anything else, we will provide an update, and you can submit new files.
Product opties
Are rounded backs possible?
No, rounded spines are not possible at Bookadew.
Bookadew produces books with a straight spine. Other spine shapes, such as rounded spines, are not offered.
What are endpapers?
Endpapers are the pages at the very front and back of a hardcover book. They form the connection between the interior (the printed pages) and the hard cover.
The endpapers are made of slightly thicker paper than the interior. They provide extra sturdiness, protect the book, and give the whole a neat, professional finish.
We offer a choice of:
- Blank, unprinted white endpapers
- Colored paper (available in eight colors, see our order page)
- Full-colour printed endpapers. These are printed with your own design on 140 g/m² wood-free offset paper.
- Full-colour printed endpapers. These are printed with a custom design and produced on the same paper type as the interior pages.
What are bookmarks?
Ribbon bookmarks are narrow ribbons attached to the top of the spine of a hardcover book that serve as built-in bookmarks.
They make it easy to find a page without loose bookmarks and also give a book a luxurious and polished look. Ribbon bookmarks are available from us in eight colors.
What is spot UV varnish?
Spot UV lacquer (also known as spot varnish or spot lacquer) is a glossy lacquer coating that is applied locally to a printed product.
What does it do?
- Spot-UV lacquer provides a high gloss finish on specific areas.
- Creates contrast with a matte background.
- Make elements stand out, such as a logo, title, image, or pattern.
What is laminate?
Laminate is a thin layer of plastic that is applied over the paper after printing. It protects the book and determines the appearance, such as gloss, matte, or linen.
Papier
Which type of paper is best suited for my printed materials?
Matte MC (coated paper)
A matte coated paper with a pleasant feel and low reflection. The matte coating ensures minimal shine, improves readability, and makes colors appear bright and vibrant.
Applications: children’s books, picture books, family books, history books, art books, etc.
Silk MC (coated paper)
A white, coated paper type with a silky sheen.
Application: books in which photos play the leading role, such as photo books, anniversary books, cookbooks, and school yearbooks.
Silk mc True White (coated paper)
A coated paper with a bright white tint, ideal for strong color contrast. The ‘soft matt’ surface provides a luxurious feel and ensures excellent image reproduction.
Perfect for photo books and special editions.
Wood-free offset (uncoated paper)
A wood-free white, uncoated paper. It is easy to write on and produces a soft, natural print.
Applications: theses, children’s books, schoolbooks, diaries, notebooks, etc.
Romandruk (cream-colored paper)
A pure wood-free, uncoated paper with a thickness of 2.0. The off-white tint ensures optimal readability, a calm appearance, and an authentic paper feel.
Romandruk is an excellent choice for novels and paperbacks.
Biotop (cream-colored paper)
An uncoated, matte paper type that is particularly suitable for understated designs. This paper has the same look as offset paper, but due to the light cream color, it appears slightly warmer and more natural.
Application: reading books with a classic look.
What is the difference between the types of paper?
Coated paper is paper with a coating for a smooth surface and high print quality. Matte coated paper, as the name suggests, has a matte appearance with hardly any reflection. Silk coated paper is slightly glossy.
Uncoated paper is paper without a coating, with a natural, matte appearance where the ink soaks into the paper and colors appear less vibrant but calmer.
Cream-colored paper is uncoated paper with a warm, light yellow tint. It is pleasant to the eyes, especially when reading longer texts. The color creates a calm, classic look and reduces the harshness of bright white paper.
Can you send paper samples?
You can request a free sample book via our website. In it, you will find our paper types and can view the quality.
https://www.bookadew.nl/sampleboek/
Can I have it printed on colored paper?
At Bookadew, we print on white and cream-colored paper. You can always contact us to discuss what might be possible beyond the standard Bookadew range.
https://www.bookadew.nl/contact/
Productietijd & levertijd
What is the production time?
Our production time is dynamic and depends on how full our schedule is at that moment. Therefore, always check our website for the current number of working days applicable to your order. As soon as you place your order and proceed to checkout, you will see the expected delivery date, provided you submit your files on time. If you submit your files later, the delivery date will shift accordingly. The tipping point for this is at 12:00 PM every working day.
During busy periods, such as around Mother’s Day and Father’s Day and in the last months of the year, production time can increase.
When are the busiest periods?
The busier periods are normally November and December, with possible throughput into January and the time around Mother’s and Father’s Day. Our processing time can increase significantly during these times.
Can you deliver earlier than indicated?
There is always a chance that we can deliver earlier than indicated on the site, for example if another order is delayed and space becomes available in the schedule. However, we cannot guarantee this. In most cases, the processing time as indicated on the order date applies.
Can I change the shipping date?
As long as the order has not yet been shipped, you can have us set the shipping date for a later time. Please contact us to do so. https://www.bookadew.nl/contact/
Do you offer express delivery?
No, but you can always contact us to see if we can find a gap in the schedule to move production forward.
https://www.bookadew.nl/contact/
Klachten
Where can I file a complaint?
Something can go wrong with us or the carrier as well. If you have a complaint, please contact us. Preferably by email and, if possible, with photos of the problem. We will then try to resolve this with you as quickly and effectively as possible in consultation.
https://www.bookadew.nl/contact/
Where can I track the status of my complaint?
We do not have a separate tool to track the progress of a complaint. As soon as we receive a complaint, you can expect a response within one business day. Depending on the nature of the complaint, the investigation and providing a solution may take more or less time, but we always do our best to resolve this as quickly as possible.
You can, of course, always contact us if you have any questions. As soon as we have more clarity, we will let you know immediately.
https://www.bookadew.nl/contact/
My books arrived damaged. What can I do?
Something can go wrong with us or the carrier as well. If you have a complaint, please contact us. Preferably by email and, if possible, with photos of the problem. We will then try to resolve this with you as quickly and effectively as possible in consultation.
https://www.bookadew.nl/contact/
Can I return my order?
At Bookadew, we place great value on our customer satisfaction. We print every book entirely to order, based on the files you provide. This results in a unique, personalized product produced especially for you.
Custom-made products
Because our books are fully personalized and produced especially for you, we unfortunately cannot accept returns or exchanges. This falls under the exception to the right of withdrawal as provided for in European Directive 2011/83/EU, Article 16(c). This states that custom-made products are excluded from the standard right of return.
We therefore recommend:
- Carefully check your files before ordering.
- Please carefully review our submission specifications and guidelines.
- If in doubt, contact us:
https://www.bookadew.nl/contact/
The colors differ from my expectations. How is that possible?
This is usually the result of working with an uncalibrated monitor. Your colors will then quickly look very different than in print, especially if settings such as brightness, contrast, and color settings have been changed. Furthermore, a monitor has an RGB color gamut (additive light colors) while print has a CMYK color gamut (subtractive reflective colors), the range of which is much smaller than that of the RGB color gamut. The printing technique and paper type also play a role.
If you want to know exactly how the print run will turn out, order a sample copy of your book. You can select this option when placing your order, and a sample copy is free for print runs of 100 or more.
You can always contact us to discuss this.
https://www.bookadew.nl/contact/
Contact
What are Bookadew’s opening hours?
We are open from Monday to Thursday from 8:30 AM to 5:00 PM and on Friday from 8:30 AM to 4:00 PM. We are closed on public holidays.
This concerns the following public holidays:
Easter (Easter Monday)
King’s Day
Liberation Day
Ascension Day
Pentecost (Pentecost Monday)
Christmas (Christmas Day and Boxing Day)
New Year’s Day
Our website and intelligent chatbot are available 24 hours a day.
What are Bookadew’s contact details?
Our details are:
ARSprintmedia B.V.
Ernst Casimirstraat 15
6041 CC Roermond
Phone number: 0475-317652 (available on working days from 8:30 AM to 5:00 PM)
Email address: info@arsprintmedia.nl
Chamber of Commerce number: 13023607
VAT identification number: NL818946908B01
Where is Bookadew located?
Bookadew is located at Ernst Casimirstraat 15, 6041 CC in Roermond. Visitors can park for free in our private parking lot inside the gate.
Our office hours are Monday through Thursday from 8:30 AM to 5:00 PM and on Friday from 8:30 AM to 4:00 PM.
How can I contact Bookadew?
The fastest way to get an answer is via our intelligent chatbot Booky. It is available 24 hours a day to answer all your questions about Bookadew. You can find Booky in the bottom right corner of our website. If you still can’t figure it out with Booky, you can of course contact us.
You can contact us on working days during office hours:
email us at hallo@bookadew.nl, call us at 088-5061300 or
message us via WhatsApp at 06-40202947.
Our office hours are:
Monday to Thursday from 8:30 to 17:00 and Friday from 8:30 to 16:00.
https://www.bookadew.nl/contact/
Can I reach Bookadew outside of office hours?
Our intelligent chatbot Booky is ready to answer all your questions 24 hours a day. If you can’t figure it out together, you can leave your email address or call us on business days.
https://www.bookadew.nl/contact/