We do not have a separate tool to track the progress of a complaint. As soon as we receive a complaint, you can expect a response within one business day. Depending on the nature of the complaint, the investigation and providing a solution may take more or less time, but we always do our best to resolve this as quickly as possible.
You can, of course, always contact us if you have any questions. As soon as we have more clarity, we will let you know immediately.
https://www.bookadew.nl/contact/